Introduction
At Turkiye, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund and return policy as outlined below.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.
2. Non-Returnable Items
Certain items are non-returnable, including opened video games, digital downloads, and personalized products. Please check the product description for specific return information.
3. Return Process
To initiate a return, please contact our customer service team. We will provide you with a return authorization and instructions on how to return your item.
4. Refunds
Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
6. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions regarding our refund and return policy, please contact us.
